Privacy Policy

Last updated: January 1, 2025

Continuum Goods ("we," "us," or "our") operates the website continuumgoods.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase. Please read it carefully.

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1. INFORMATION WE COLLECT

Information You Provide
When you place an order, create an account, or contact us, we may collect:
• Full name
• Email address
• Shipping and billing address
• Phone number (optional)
• Payment information (processed securely — see below)
• Order history and preferences
• Any messages you send us

Automatically Collected Information
When you visit our site, we automatically collect certain technical information, including:
• IP address and approximate location
• Browser type and version
• Pages visited and time spent
• Referring URLs
• Device type (desktop, mobile, tablet)

This data is collected via cookies and similar tracking technologies and is used to improve site performance and your shopping experience.

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2. HOW WE USE YOUR INFORMATION

We use the information we collect to:
• Process and fulfill your orders
• Send order confirmations, shipping updates, and delivery notifications
• Respond to customer service inquiries
• Improve our website and product offerings
• Send promotional emails (only if you opt in — you can unsubscribe at any time)
• Comply with legal obligations
• Detect and prevent fraud

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

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3. HOW WE SHARE YOUR INFORMATION

We share your data only as necessary to operate our business:

Service Providers
We work with trusted third-party providers to run our store, including:
• Shopify — our e-commerce platform (see Shopify's Privacy Policy at shopify.com/legal/privacy)
• Payment processors — to handle transactions securely
• Shipping carriers — to deliver your orders
• Email service providers — to send transactional and marketing emails

These providers are contractually required to protect your information and may only use it to perform services on our behalf.

Legal Requirements
We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe disclosure is necessary to protect the rights, property, or safety of Continuum Goods, our customers, or others.

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4. PAYMENT SECURITY

All payments are processed through Shopify Payments, which is PCI-DSS compliant. We do not store, access, or have visibility into your full credit card number. Payment data is encrypted and handled entirely by our payment processor.

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5. COOKIES

We use cookies to enhance your experience on our site. Cookies are small text files stored on your device. We use them to:
• Keep items in your cart between sessions
• Remember your preferences
• Analyze site traffic and behavior
• Enable certain features of our store

You can disable cookies in your browser settings, though doing so may affect the functionality of our site. By continuing to use our site, you consent to our use of cookies.

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6. YOUR RIGHTS

Depending on where you live, you may have the right to:
• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Opt out of marketing communications at any time
• Request that we limit how we use your data

To exercise any of these rights, contact us at support@continuumgoods.com. We will respond within 30 days.

To unsubscribe from marketing emails, click the "unsubscribe" link at the bottom of any email we send you.

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7. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, maintain your account, comply with legal obligations, and resolve disputes. If you'd like us to delete your data, contact us directly.

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8. CHILDREN'S PRIVACY

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

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9. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. When we do, we'll revise the "Last updated" date at the top. We encourage you to review this page periodically.

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10. CONTACT US

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Continuum Goods
Email: support@continuumgoods.com
Website: continuumgoods.com